How To Generate A Clean Log File
Do the following to generate a clean log file:
- Open Jaksta Converter
- Go to File > Reveal Log File
- This will open a Finder window that needs to remain open for the remainder of the process
- Quit Jaksta Converter
- Delete the log file in the Finder window
- Reopen Jaksta Converter
- This will automatically generate a new log file in the Finder window
- Attempt to use Jaksta Converter under the circumstances that result in an issue
- Quit Jaksta Converter once it fails and/or the error is reproduced
- Source the new log file in the Finder window and then attach it to your reply (don't copy and paste the code in it - send the file itself)
From Ben Graham @ 25 Feb 2021 15:02
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