Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | Jaksta Media Recorder Could Not Open Because Of A Problem

Jaksta Media Recorder Could Not Open Because Of A Problem

Asked by John Conway @ 30 Oct 2017 23:10 / Views: 2

Here's the rest of the message- thanks for your help

Process: Jaksta Media Recorder [22868]

Path: /Applications/Jaksta Media Recorder.app/Contents/MacOS/Jaksta Media Recorder

Identifier: com.shedworx.Jaksta

Version: ???

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Jaksta Media Recorder [22868]

User ID: 501


Date/Time: 2017-10-30 07:58:59.604 -0700

OS Version: Mac OS X 10.10.5 (14F2511)

Report Version: 11

Anonymous UUID: 6248D0EB-B353-ADF5-C1F5-BD00CB9C8FD1



Time Awake Since Boot: 930000 seconds


Crashed Thread: 0


Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000


Application Specific Information:

dyld: launch, loading dependent libraries


Dyld Error Message:

  Library not loaded: @loader_path/../Frameworks/libbrotlicommon.1.0.0.dylib

  Referenced from: /Applications/Jaksta Media Recorder.app/Contents/MacOS/Jaksta Media Recorder

  Reason: no suitable image found. Did find:

 /Applications/Jaksta Media Recorder.app/Contents/MacOS/../Frameworks/libbrotlicommon.1.0.0.dylib: code signature invalid for '/Applications/Jaksta Media Recorder.app/Contents/MacOS/../Frameworks/libbrotlicommon.1.0.0.dylib'


 /Applications/Jaksta Media Recorder.app/Contents/MacOS/../Frameworks/libbrotlicommon.1.0.0.dylib: code signature invalid for '/Applications/Jaksta Media Recorder.app/Contents/MacOS/../Frameworks/libbrotlicommon.1.0.0.dylib'


Binary Images:

    0x7fff645c6000 - 0x7fff645fc92f dyld (353.2.4) <3C068A0D-69D5-3AD6-86D9-6261D3B1564E> /usr/lib/dyld


Model: iMac14,2, BootROM IM142.0118.B14, 4 processors, Intel Core i7, 3.5 GHz, 8 GB, SMC 2.15f7

Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f4 17916, 3 services, 27 devices, 1 incoming serial ports

Network Service: Jonyfi, AirPort, en1

Serial ATA Device: APPLE SSD SM0128G, 121.33 GB

Serial ATA Device: APPLE HDD ST3000DM001, 3 TB

USB Device: USB2.0 Hub

USB Device: M262x 282x Series

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

Thunderbolt Bus: iMac, Apple Inc., 23.10



From John Conway @ 30 Oct 2017 23:10

Hi John,

We found with our last update that there was a compatibility issues with Mac OS Yosemite, which you appear to be running.

We now have a new beta build that should have a fix for the issue, which I was hoping you could test for us?

You can get the installer for the beta here: https://cdn.shedworx.com/jaksta/beta/2.0.3_244/JakstaMediaRecorder.pkg

If you don't want to try the beta, the only other solutions are to either update the OS or revert to a previous version of Jaksta.

Let me know how you go.

Regards

Liam

Jaksta Support


From Liam @ 31 Oct 2017 18:10

Thanks, Liam, I'm in- are you in the UK?

J


From John Conway @ 31 Oct 2017 18:10

Hey John,

That's awesome to hear. Very good feedback indeed.

We are actually based in Australia. It is delightful here at the moment :D

Regards

Liam

Jaksta Support


From Liam @ 01 Nov 2017 10:11