Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | JMR crashes 5-10 seconds after starting

JMR crashes 5-10 seconds after starting

Asked by Rebbs @ 09 Oct 2017 18:10 / Views: 1

I have JMR 2.0.3.243, on Mac Pro running OS 10.12.6.

When I load it, it shows the UI, with past downloads from July this year.

Then it crashes, after about 5 seconds. Every time.

Fortunately, I have another copy running on my laptop, but I would like to get it working again on the Big Mac.

Log file attached.

Help and fix much appreciated.


From Rebbs @ 09 Oct 2017 18:10

Hi Richard,

If you haven't tried it already, I would suggest doing a full reinstall. If there is a break in the programs processes, then this should reset them.

What you will need to do is delete the app (uninstall) from Applications instead of just reinstalling over it. Then in Finder go to the top menu and then access Go > (holding one of shift/alt/control/command) Library > Application Support > Jaksta Media Recorder and delete that folder (NOTE: doing this will erase your library file list in Jaksta, but your downloaded/converted files will remain intact). Reboot the Mac and then do a reinstall of the latest version (https://www.jaksta.com/download/mac/jaksta-media-recorder) and it will regenerate a new copy of the deleted folder and the application files. 

Start with that and then we can go from there. This fixes it a surprising majority of the time.

Regards

Liam

Jaksta Support


From Liam @ 10 Oct 2017 10:10