Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | JMR update 2.0.3.243 does not open.

JMR update 2.0.3.243 does not open.

Asked by Paola Pasqua @ 01 Oct 2017 18:10 / Views: 12

After update Jaksta Media Recorder to 2.0.3.243 , the application doesn’t open anymore. I have tried several times to uninstall and then reinstall JMR, but the problem is not resolved.   It say: “Unable to open due to a problem, contact the developer of the app…” (I attach the report). 

The system version in my Mac is OS X 10.10.5. and with the JMR 2.0.2 and previous I had no problems. How can I reinstall the previous version of JMR? Please con you send me the .pkg of JMR version 2.0.2. or previous?

Thank you.



Regards.



From Paola Pasqua @ 01 Oct 2017 18:10

Hi Paola,

I would suggest doing a full reinstall. If there is a break in the programs processes, then this should reset them.

What you will need to do is delete the app (uninstall) from Applications instead of just reinstalling over it. Then in Finder go to the top menu and then access Go > (holding one of shift/alt/control/command) Library > Application Support > Jaksta Media Recorder and delete that folder (NOTE: doing this will erase your library file list in Jaksta, but your downloaded/converted files will remain intact). Reboot the Mac and then do a reinstall of the latest version (https://www.jaksta.com/download/mac/jaksta-media-recorder) and it will regenerate a new copy of the deleted folder and the application files. 

If you continue to have issues after this then it may be due to the old OS that you are running. If need be I will see what I can do to find and send you a link to an installer for V2.0.2.

Regards

Liam

Jaksta Support


From Liam @ 03 Oct 2017 11:10

Hi Liam,

I have uninstall JMR (all, even the .plist) and then reinstalled the application, but the problem persists. 

Please can you send me the link where I can find the previous version 2.0.2. of JMR. Thank you.

Regards

Paola 


From Paola Pasqua @ 04 Oct 2017 19:10

Hi Paola,

You can get the installer here: https://download.shedworx.com/jaksta/beta/2.0.2_231/JakstaMediaRecorder.pkg

Regards

Liam

Jaksta Support


From Liam @ 05 Oct 2017 11:10