Technical Support for Jaksta Media Recorder

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New Jaksta Not Opening

Asked by Foreman.jeffrey @ 28 Nov 2017 12:11 / Views: 3

I just purchased and installed the upgraded version of Jaksta Media Recorder for Mac v2. I tried opening but it will not open. This is the message that I got:  

Dyld Error Message:

  Library not loaded: @loader_path/../Frameworks/libbrotlicommon.1.0.0.dylib

  Referenced from: /Applications/Jaksta Media Recorder.app/Contents/MacOS/Jaksta Media Recorder

  Reason: no suitable image found. Did find:

 /Applications/Jaksta Media Recorder.app/Contents/MacOS/../Frameworks/libbrotlicommon.1.0.0.dylib: code signature invalid for '/Applications/Jaksta Media Recorder.app/Contents/MacOS/../Frameworks/libbrotlicommon.1.0.0.dylib'

 /Applications/Jaksta Media Recorder.app/Contents/MacOS/../Frameworks/libbrotlicommon.1.0.0.dylib: code signature invalid for '/Applications/Jaksta Media Recorder.app/Contents/MacOS/../Frameworks/libbrotlicommon.1.0.0.dylib'

Binary Images:

    0x7fff62936000 - 0x7fff6296c92f dyld (353.2.4) <3C068A0D-69D5-3AD6-86D9-6261D3B1564E> /usr/lib/dyld


From Foreman.jeffrey @ 15 Nov 2017 12:11

Hi Jeffrey,

I would suggest doing a full reinstall. If there is a break in the programs processes, then this should reset them.

What you will need to do is delete the app (uninstall) from Applications instead of just reinstalling over it. Then in Finder go to the top menu and then access Go > (holding one of shift/alt/control/command) Library > Application Support > Jaksta Media Recorder and delete that folder (NOTE: doing this will erase your library file list in Jaksta, but your downloaded/converted files will remain intact). Reboot the Mac and then do a reinstall of the latest version (https://www.jaksta.com/download/mac/jaksta-media-recorder) and it will regenerate a new copy of the deleted folder and the application files. 

If the problem continues can you please tell me what version of Mac OS you are running?

Regards

Liam

Jaksta Support


From Liam @ 15 Nov 2017 13:11

I am having the same problem. I am running OSX Yoseite Version 10.10.5. 

This is the message now when I try to open the app:

Library not loaded: @loader_path/../Frameworks/libbrotlicommon.1.0.0.dylib

  Referenced from: /Applications/Jaksta Media Recorder.app/Contents/MacOS/Jaksta Media Recorder

  Reason: no suitable image found. Did find:

 /Applications/Jaksta Media Recorder.app/Contents/MacOS/../Frameworks/libbrotlicommon.1.0.0.dylib: code signature invalid for '/Applications/Jaksta Media Recorder.app/Contents/MacOS/../Frameworks/libbrotlicommon.1.0.0.dylib'

 /Applications/Jaksta Media Recorder.app/Contents/MacOS/../Frameworks/libbrotlicommon.1.0.0.dylib: code signature invalid for '/Applications/Jaksta Media Recorder.app/Contents/MacOS/../Frameworks/libbrotlicommon.1.0.0.dylib'

Binary Images:

    0x7fff61b7e000 - 0x7fff61bb492f dyld (353.2.4) <3C068A0D-69D5-3AD6-86D9-6261D3B1564E> /usr/lib/dyld


From Foreman.jeffrey @ 28 Nov 2017 10:11

Hi Jeffrey,

Have you updated to the new build we released just a couple of days ago - V2.1.0? 

It has a fix built into it to support Mac OS 10.10.5, which is why it has been crashing until now.

If it is still crashing when opened, I will need you to send through the entire crash report. 

Please copy and paste it into a text file and then insert the file here - they are massive, so don't copy and paste the text into forum.

Regards

Liam

Jaksta Support


From Liam @ 28 Nov 2017 10:11