Technical Support for Jaksta Media Recorder

NFL Gamepass

Asked by Tmbball3 @ 22 Oct 2017 04:10 / Views: 3

I am trying to download the coaches film from NFL Gamepass and it is downloading the clips one at a time and taking a long time to do it.  I then have to go through and reorganize the clips to make sure they are in the correct order.  Does anyone know how to make so that I can download the full game and then break it up later.  Thanks


From Tmbball3 @ 22 Oct 2017 04:10

Hi Trent,

If we are going to be of any help we will need to test out that particular site/video. Are you able to provide us with a link that we can check out?

If any login details are needed, and you are comfortable with it, could you please send them through to us privately at support@jaksta.com

A clean log file may also help with out investigation.

To get a clean log, you will need to do the following:

- Open JMR

- Go to Preferences > General > Find Log File

- Close JRM but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run one test on a standard video stream that you know gives an error/fails 

- Close JMR once it fails or wait until it crashes

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)

Regards

Liam

Jaksta Support


From Liam @ 23 Oct 2017 11:10