Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | Not able to download from www.rtp.pt anymore

Not able to download from www.rtp.pt anymore

Asked by Santiago Gastaminza Franco @ 07 Sep 2017 16:09 / Views: 9

Dear Sir, Madam,

On February 14th I purchased Jaksta Deluxe bundle for Mac and could download streaming from thee Portuguese Public Television.


However, after a few weeks I could not download anymore and every time I attempted I got an error message.


On April 24th I purchased Jaksta Deluxe bundle for Mac v2 UPGRADE in the hope that I could download again but it did not work.


Today I have upgraded to version 2.0.2 but I failed to download again.


Do you think you are able to solve this problem?




From Santiago Gastaminza Franco @ 07 Sep 2017 16:09

Hi Santiago,

Could you please start by providing us with a link to a specific video that you are experiencing this problem with?


If you could also send us a clean log file then we can hopefully use that to investigate the cause of the issue.


To get a clean log, you will need to do the following:

- Open JMR

- Go to Preferences > General > Find Log File

- Close JRM but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run one test on a standard video stream that you know gives an error/fails 

- Close JMR once it fails or wait until it crashes

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)

If you can get those to us then we can start looking into it.

Regards

Liam

Jaksta Support


From Liam @ 08 Sep 2017 11:09

same problem i faced.

joe root

from marketing assignment help


From joe root @ 12 Sep 2017 18:09

Hi Joe,

If you would like us to investigate this issue then we will need you to follow the same instructions as laid out above.

Regards

Liam

Jaksta Support


From Liam @ 13 Sep 2017 11:09