Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | Since Update to "Version 2.0.2 (231)" Jaksta crashes every time

Since Update to "Version 2.0.2 (231)" Jaksta crashes every time

Asked by Christian Zuano @ 06 Sep 2017 09:09 / Views: 9

Hi guys,

I installed the update Version 2.0.2 (231) and since that time Jaksta Media Recorder crashes every time I want to download something.

I was waiting a few weeks after the install but there appears no update. 

best regards,

Christian


From Christian Zuano @ 28 Aug 2017 23:08

Hi Christian,

Have you tried doing a full reinstall at any point?

What you will need to do is delete the app (uninstall) from Applications instead of just reinstalling over it. Then in Finder go to the top menu and then access Go > (holding one of shift/alt/control/command) Library > Application Support > Jaksta Media Recorder and delete that folder (NOTE: doing this will erase your library file list in Jaksta, but your downloaded/converted files will remain intact). This folder and its files may already be deleted when the app is removed, but it's a good idea to double check and be thorough in case it remains and is reused when the app is reinstalled. Reboot the Mac and then do a reinstall of the latest version (https://www.jaksta.com/download/mac/jaksta-media-recorder) and it will regenerate a new copy of the deleted folder and the application files. 

If it still crashes then you should be able to get a Crash log when it reopens. It usually displays a notification when it starts again that gives you three options - Reopen, Ignore and Report (or something similar). If you click on Report you should eventually be led to a Crash log, which you can then send it through to us.


Start with that and see how you go.


Regards

Liam

Jaksta Support


From Liam @ 29 Aug 2017 13:08

It's working right now. If I need any help with that, I'd get back to you.


From Christian Zuano @ 29 Aug 2017 15:08

Just Jaksta Media Recorder crashed again!


From Christian Zuano @ 30 Aug 2017 17:08

Hi Christian,

Have you tried doing a full reinstall yet, as outlined above?

If you have and it still crashes, then you should be able to get a Crash log when the program closes itself. Usually when it is reopened after crashing you will get some kind of notification that will offer you three options - Reopen, Ignore & Report. 

If you press Report then you should be directed to a Crash log/report and then send the file itself through to us.

Regards

Liam

Jaksta Support


From Liam @ 31 Aug 2017 09:08

I have copied the Apple Log, but I don't want to post any confidential information here in the forum.


From Christian Zuano @ 03 Sep 2017 13:09

And yes, I have completely re-installed the program according to your instructions.


From Christian Zuano @ 03 Sep 2017 13:09

HI Chris,

If you would like, you can email the Crash log privately to us at support@jaksta.com

I will wait to hear from you.

Regards

Liam

Jaksta Support


From Liam @ 03 Sep 2017 18:09

I sent you an e-mail with the log.


From Christian Zuano @ 03 Sep 2017 18:09