Technical Support for Jaksta Media Recorder

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Vimeo downloads have no sound when using Chrome and don't download at all when using Safari

Asked by Sylvie Fefer @ 27 Nov 2017 00:11 / Views: 1

I am using Jaksta 1.5.1 with OS X 10.11.16.  When I download a vimeo video using Chrome, there is no sound.  And using Safari it won't download at all.  I've tried multiple videos and the same thing happens.  Here is a link to an example of such a Vimeo link (I know there is supposed to be sound because it is one of my videos that I uploaded to Vimeo):

https://vimeo.com/229522950


From Sylvie Fefer @ 27 Nov 2017 00:11

Hi Sylvie,

I have just responded your email ticket regarding the upgrade. 

Upgrading should resolve your problem, as we built a fix for Vimeo into Version 2 a while ago.

Please let me know if continue to have problems.

Regards

Liam

Jaksta Support


From Liam @ 27 Nov 2017 09:11