Do the following to generate a clean log file: Open Jaksta Screen Recorder Go to File > Reveal Log File This will open a Finder window that needs to remain open for the remainder of the process Quit Jaksta Screen Recorder Delete the log file in the Finder window Reopen Jaksta Screen Recorder This will automatically generate a new log file in the Finder window Attempt to use Jaksta Screen Recorder under the circumstances that result in an issue Quit Jaksta Screen Recorder once it fails and/or the error is reproduced Source the new log file in the Finder window and then attach it to your reply (don't copy and paste the code in it - send the file itself)

How To Generate A Clean Log File

Jaksta Screen Recorder for Mac Technical Support Forum

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Do the following to generate a clean log file:

Open Jaksta Screen Recorder
Go to File > Reveal Log File
- This will open a Finder window that needs to remain open for the remainder of the process
Quit Jaksta Screen Recorder
Delete the log file in the Finder window
Reopen Jaksta Screen Recorder
- This will automatically generate a new log file in the Finder window
Attempt to use Jaksta Screen Recorder under the circumstances that result in an issue
Quit Jaksta Screen Recorder once it fails and/or the error is reproduced
Source the new log file in the Finder window and then attach it to your reply (don't copy and paste the code in it - send the file itself)

From Ben Graham @ 25 Feb 2021 15:02

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