Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | can no longer download from site

can no longer download from site

Asked by Jair VX @ 10 Nov 2017 06:11 / Views: 6

camsoda.com

jaksta no longer record stream?


From Jair VX @ 10 Nov 2017 06:11

Works ok here.

image


Provide debug logs as per https://support.jaksta.com/a/forums/topics/6000051846


From CRS @ 10 Nov 2017 08:11

ok provided log


From Jair VX @ 10 Nov 2017 14:11

Invalid logs provided.

Please follow the steps outlined here exactly:  https://support.jaksta.com/a/forums/topics/6000051846


From CRS @ 10 Nov 2017 15:11

post the zip? followed the debug directions


From Jair VX @ 03 Dec 2017 05:12

Your logs show a download in progress which you canceled after 101mb where captured.  You have switched debug mode on after you started the capture.

Please explain exactly what the issue is that you are experiencing and please provide debug logs as per the link I provided that show this issue.  Please follow the steps exactly as outlined, which includes switching debug on before you attempt to capture anything including switching on auto mode.


From CRS @ 03 Dec 2017 16:12

followed directions

i was previously able to record from site no problem but now nothing at all.

captures nothing


From Jair VX @ 11 Dec 2017 05:12

There is no internet traffic going to camsoda.com showing in your logs.  There is actually pretty much no network traffic actually.

Did you go to camsoda.com after you switched on debug, and then AUTO?

Do you have the correct network adapter selected :  Settings > Internet Downloads > Network Interface WinPcap will monitor.

What browser are you using?  The logs showed that Firefox was missing its SSL scanner and this was automatically added back in and you were prompted to restart it if it was running.  If youb are using FF did you restart it and then go to camsoda.com?


From CRS @ 11 Dec 2017 09:12

first thanks for helping. still trying to get issue resolved.

im using chrome not firefox. i switched the adapters under the "Network Interface WinPcap will monitor" and was able to get some incoming traffic but now automatically grabs all streams and is just a mess with terrible video quality. attached a log


From Jair VX @ 15 Dec 2017 09:12