Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | Problem with activation

Problem with activation

Asked by Pablo Castro Álvarez @ 11 Oct 2017 17:10 / Views: 3

Hello good day

I bought a month ago the license of your program, to download videos to do sports scouting, I had to format my computer and when you reinstall your program and put the activation key gives me error, with the following message: There was no end listening at https://store.shedworx.com/storews/ActivationBean that could accept the message. The cause is usually an incorrect address or SOAP action.

I need a quick solution because I urgently need to download videos to work.

 

Thanks and best regards.


From Pablo Castro Álvarez @ 11 Oct 2017 17:10

Ensure your firewall or other security software is not blocking https://store.shedworx.com.  If you cant get to https://store.shedworx.com then you will not be able to enter the activation code.

If you are still having issues then please provide debug logs following these directions:  https://jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063

Ensure debug is on before you attempt to enter your license and collect after you get the error message.


From CRS @ 11 Oct 2017 18:10