Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | Since upgrading today, keep getting errors in Auto Detection

Since upgrading today, keep getting errors in Auto Detection

Asked by John Dananay @ 12 Oct 2017 01:10 / Views: 8

Since upgrading today (10/11/17), keep getting errors in Auto Detection. Enclosed is screen shot.


From John Dananay @ 12 Oct 2017 01:10

Seems this is a bug introduced with this version.  A new build is happening now and will be released soon.  

In the mean time please change Settings > Internet Downloads > Advanced > HLS and select FFMPEG instead of HLSD from the dropdown.

Sorry for the hassle.


From CRS @ 12 Oct 2017 07:10

Release 7.0.0.33 fixes this issue:   https://jaksta.com/download/windows/jaksta-media-recorder


From CRS @ 12 Oct 2017 10:10

I have downloaded 7.0.0.33 and am still having this issue.


From John Dananay @ 28 Oct 2017 09:10

The latest version is 7.0.0.41.  Have you tried that?  There have been lots of changes since 33.

Please post debug logs if you are having issues.  Screen shots don't really tell us anything unfortunately.


From CRS @ 28 Oct 2017 16:10

I updated to 7.0.0.41. I still am having issues. Attached are the debug logs.


Thank you kindly.


From John Dananay @ 29 Oct 2017 03:10

From your logs it looks like you are entering the url in to the "Enter the URL of a video page to download".  This extraction method only supports around 100 common sites.  Highspotswrestlingnetwork.com is not one of them and as per the error message you receive you received you need to use the AUTO detection method.

With the AUTO detection method, you need to switch that on first and the open your browser and go to https://www.highspotswrestlingnetwork.com/ and start playing a video in your browser.

JMR will then detect the stream and start to capture it.  Once capturing you can switch of AUTO and stop it playing in your browser.

image



From CRS @ 29 Oct 2017 12:10

I have turned on the auto and am getting no detection.


From John Dananay @ 29 Oct 2017 23:10

Try to clear your browsers cache.

Sorry you logs are not in debug mode.  Please ensure debug mode is on before you switch auto on and then open your browser and go to the site and start playing the video.  


From CRS @ 30 Oct 2017 09:10

I cleared my browsers cache, ensured debug was on, and switched to auto on, etc., and I am still at a loss of what to do. 


From John Dananay @ 30 Oct 2017 10:10

You have switched on "Include network trace in debug logs".  

Please dont do this unless asked.  Just follow the instructions provided to get me the logs.


From CRS @ 30 Oct 2017 10:10

I do not what else to do. To the best of my knowledge, I have followed the instructions.


From John Dananay @ 30 Oct 2017 11:10

You logs show you got a popup that said the following:

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2017-10-29 22:23:54,849 [5] INFO c3 [(null)] - ShowMessageDialog: SSL Scanning has been switched OFF.: The SSL scanner is missing its configuration and could not be started.

 

This means media streamed over https:// will not be detected and downloaded.

 

Please reinstall this application to create the configuration required by the SSL scanner.

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The site you are trying to capture from is https.  

Reinstall the application.

Once you have ssl working, if there is still and issue capturing from this site then please provide debug logs again.

Also please attach the zip file.  


From CRS @ 30 Oct 2017 13:10