Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | SkyGo recording/streaming option

SkyGo recording/streaming option

Asked by Zach McLean @ 21 Dec 2017 12:12 / Views: 5

Do you have any options for recording or grabbing the stream from Sky Go?    I cannot get either to work properly.   Will attach logs 


From Zach McLean @ 21 Dec 2017 12:12

Not familiar with sky go sorry, but you can always try the DVR capture method if its copy protected or something.   This can capture pretty much anything without being illegal and breaking copy protection.  Best results are with chrome installed.

On the DVR screen open the DVR browser and go to sky go and watch a video.  Press the record button and it should be captured.

image


Your logs look like JMR detected 7 different streams and prompted you to choose one but they dont show one being chosen. 

Could you provide logs again showing the issue?   Please dont switch on "Include network trace in logs" this time as it floods the logs unnecessarily with low level network packet info which is not needed for this issue.

Also so we can test here please email your login to sky go to support AT jaksta.com and reference this ticket in the email you send. 


From CRS @ 22 Dec 2017 12:12

I will send in ticket now with login and new logs


From Zach McLean @ 22 Dec 2017 12:12

Thanks for the details.  Each time I have been to go,sky.com over the last few days I get this?

image

Ill try again in a few days.



From CRS @ 29 Dec 2017 14:12
Are you using a vpn? Not sure where you are based at? I found that Nord vpn works well. I’ll test again
From Zach McLean @ 29 Dec 2017 23:12
@crs if you need login for vpn I can provide that
From Zach McLean @ 03 Jan 2018 09:01

I havnt forgotten you but I am on a cruise and internet is very intermittent unfortunately.  Im back at work on the 14th and this will be the first for me to look at.


From CRS @ 08 Jan 2018 11:01