Jaksta Media Recorder for Windows for Windows Technical Support Forum

I have been using Jaksta Media Recorder for a long time now. I have just updated my Jaksta Media Recorder 2022 to the latest (2023.5.8.1), and my when I enter the activation key, I receive an error message "key is invalid". I have checked, and I have definitely entered the key details correctly.

I would be grateful for your assistance in activating the updated version.

Also, I now have three separate versions of Jaksta Media Recorder on my system (7, 2022 and 2023). Once I have properly activated JMR 2023, can I safely uninstall the previous versions without causing problems with JMR 2023?

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Author: Jerome Stern
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Having the exact same issue.  Key not valid in newest update, and multiple old versions present on disk.

Same problem here, license key is no longer valid.

Same problem

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Author: Marcos de Miguel
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Same issue here, I have raised a ticket on 12th May and although it's status is shown as in progress I have had no reply as yet.

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Author: Kevin Ramage
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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I have the same issue. I contacted support on the 10th of May, but there is no response for 6 days.

Luckily, it did leave the 2022 version installed, and I did not un-install it..... the 2022 version still works normally, except it gives the message that the 2023 version is available.

Is there a possibility to get an earlier version?

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Author: Marcos de Miguel
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Charlie Lacey thank you, unfortunately I have deleted all previous downloads

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Author: Marcos de Miguel
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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This is part of an email I received from Applian Technologies Customer Service on 05-05-2023:

Your activation code will remain valid for all future versions of Jaksta for Windows.

This refers to my JMR 2022 license.  So WHAT IS GOING ON WITH JMR 2023?

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Author: John R. Smith
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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this computer is new and I do not have jaskta in included in the system restore point. What surprises me a lot is that I have no response from the company, do you know of any alternative that works like Jaksta?

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Author: Marcos de Miguel
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Sadly the file   JMR 2022.3.13.0.exe   is too large to attach.  If you look at the thread "JMR 2023.5.8.1 update failed" started by Patricia you will find that she has linked the old version - and this may be useful to you if it works.

There may be other alternatives out there but I have never had to look as JMR has always been so reliable, it also does everything and the licence doesn't expire after six months or have to be purchased every year  as many other software companies do.

I am sure Jaksta will get this sorted in due course.

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Author: Charlie Lacey
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Thanks Charlie Lacey, now I can uninstall 2023 and install 2022. I hope it works for me

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Author: Marcos de Miguel
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Charlie Lacey, I have installed the 2022 version posted by Patricia and everything works fine. Thank you very much, now I hope the jaksta people can fix the problem for version 2023. 

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Author: Marcos de Miguel
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Same problem here 2023 version will not license. Also have a ticket open for over a month on another issue. Not very good tech support on  this product any more. 

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Author: Jerryviner
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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What surprises me more than anything is that there is absolutely no response from the Jaksta team. I mean, I think any of us will totally understand if they made a mistake and said: "Guys, we messed up, this version messes up the license, please wait and give us some time to release a fixed version", and that would be the end of it.

But instead.... there is total silence. No announcement on the forum, no response to support emails, nothing.....

I guess I should be happy to know I am not the only one with the license key issue, so it is not just me....

I am less enthused than @Maarten Andriessen that I am not the only one facing this issue.   I have also noticed that the 2023 update doesn't remove the 2022 software, so I manually uninstalled it. I also have the further issue that even tho I installed the most recent update v 2023.5.10.2, but when I launch JMR, it tells me I have v 2023.5.8.1 installed.  It has had this behavior for the last 2 version upgrades.  It also told me when I upgraded to v 2023.5.8.1 that I needed to re-register, however when I closed the program and opened it again, I did not get the message and my Activation Key was correctly listed in the software.

I am disheartened that so many people have raised a ticket with support without any response.  I emailed support@ yesterday and raised a proper ticket on the site today.  But I guess I shouldn't expect any miracles with getting a response..

I am current cleaning up my registry after uninstalling the software.  It seems there is alot of cruft left over for v7 v2022 and v2023. I have versions of JMR and JVC back to 7.0.0.46.  I'll probably hold out until the beginning of next week and reinstall a prior version and see if my activation key works.

Here's to hoping!!!

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Author: Johnny
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Have you tried reinstalling MR-2022.3.13.0?

I've had the same problem that many of you have had with the JMR-2023 Update  - it won't recopgnize my license key.

On 05-05-2023 I received an email from Jaksta support:

Your activation code will remain valid for all future versions of Jaksta for Windows.

Therfore, no new license should be necessary.

The following steps worked for me to reinstall JMR-2022.3.13.0 for Windows after the JMR-2023 update failure.

PLEASE NOTE: Thhis assumes you have a copy of JMR-2022.3.13.0.exe

1.  Completeley uninstall JMR-2023.  i used  Geek Uninstaller to do this.

      a) JMR-2023 has 3 components; NPcap, NetMonitor, and JMR-2023.  I uninstalled NeMonitor and NPCap first, then JMR-2023.

2.  If you still have JMR-2022.3.13.0 installed, try it.  If it works, great.  If not, proceed to step 3.

3.  Completeley uninstall JMR-2022.3.13.0 (see step 1, Geek Uninstaller)

4.  Reboot, then reinstall JMR-2022.3.13.0 (if you have it).

This procedure recovered JMR-2022.3.13.0, and my old license key worked.  Until they get JMR-2023 fixed, I suggest you go to the "Get Support" tab in JMR-2022 and set "Check for new version on start" to OFF.

Hope this helps.

From John R. Smith @ 16 May 2023 00:05

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Author: John R. Smith
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Have you tried reinstalling JMR-2022.3.13.0?

I've had the same problem that many of you have had with the JMR-2023 Update  - it won't recopgnize my license key.

On 05-05-2023 I received an email from Jaksta support:

Your activation code will remain valid for all future versions of Jaksta for Windows.

Therfore, no new license should be necessary.

The following steps worked for me to reinstall JMR-2022.3.13.0 for Windows after the JMR-2023 update failure.

PLEASE NOTE: Thhis assumes you have a copy of JMR-2022.3.13.0.exe

1.  Completeley uninstall JMR-2023.  i used  Geek Uninstaller to do this.

      a) JMR-2023 has 3 components; NPcap, NetMonitor, and JMR-2023.  I uninstalled NeMonitor and NPCap first, then JMR-2023.

2.  If you still have JMR-2022.3.13.0 installed, try it.  If it works, great.  If not, proceed to step 3.

3.  Completeley uninstall JMR-2022.3.13.0 (see step 1, Geek Uninstaller)

4.  Reboot, then reinstall JMR-2022.3.13.0 (if you have it).

This procedure recovered JMR-2022.3.13.0, and my old license key worked.  Until they get JMR-2023 fixed, I suggest you go to the "Get Support" tab in JMR-2022 and set "Check for new version on start" to OFF.

Hope this helps.

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Author: John R. Smith
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Same here, luckily v2022  still on my PC. They cant be going to the wall if they just released a new version can they?

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Author: GregC
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Same here. Tried installing JMR-2023, required new license key. I, too, did not remove the previous version so at least it's still working. Please fix this! There are so many monitors broken right now, we need an updated version that works!

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Author: RB
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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I tried JMR-2023.5.10.2 today.  2022 license key still doesn't work.

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Author: John R. Smith
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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I also tried the JMR 2023.5.10.2 upgrade today and my registration key is still invalid. Has anyone else noticed that this is now installing into the Program Files (x86)\Applian LLC directory instead of Program Files (x86)\Jaksta Technologies> I'm gonna ping Applian to see if they have any insight.

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Author: Jim Mooney
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Yes, that's really true and since I'm also a Replay Capture Suite user since 2012, I did make a search on the new upgrade Replay Capture Suite 2023 and I find out that the new licence mode working is now on a anually base. I say this because I suspect that Jaksta is now trying to implement this type of licencement. None of my various licence keys work on the new upgraded versions, be it from Applian Technologies, be it from Jaksta Technologies Pty Ltd, and I should say that have already payed several licences key all over this time.

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Author: ANTONIO JOSE
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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When I say on a anually base, above, I mean that a full year is the only upgrade period available to the user. To continue his upgrades he needs to pay another full year.

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Author: ANTONIO JOSE
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Has anyone heard ANYTHING from Jaksta, or have they gone completely silent on this issue?

I tried to email support directly and got an error message back saying the email address I sent to was "not found". And yet someone keeps putting out upgrades to JMR?

Their HQ is in Australia; does anyone local to them want to give them a call?

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Author: Jim Mooney
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Still the same not working licence issue with this new version JMR-2023.5.19.4: I still get an invalid key licence.

They (Jaksta) definitlly change the existing licence contract with the introduction of the new 2023 version, resetting all working lincences and making them useless with these new 2023 version. It's unbelivable!

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Author: ANTONIO JOSE
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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I asked Applian support if the had aquired Jaksta and if they intend to merge JMR with RMC at some point. This is their answer: "They have acquired Jaksta. At this time we are planning to keep the programs separate but the licensing will follow Applian licensing policies." 

This means that any new version will require an upgrade license. This begins with the 2023 JMR release. I don't recall seeing an upgrade license for JMR, but the upgrade license for RMC is $15 if you owned a previous version.

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Author: Ghenderson
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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As I suspected.

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Author: ANTONIO JOSE
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Terrible Customer care if the intention is for customers on 2022 to pay for a new licence. If indeed they are changing, this should have been communicated to customers and advised that as of x release we will be moving to a new model. Not just cutting us off when the download page itself says it should work for 2022 users.
Lack of communication is a massive disappointment and causes more issues with customers than a communication of the facts.

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Author: Kevin Ramage
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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I agree if they change the license model they should make both versions available and not prompt each time you open the old app Bare minium they should provide a clear indication on the download page that you will not be able to license the new version withyour old license. 

I have had another issue that has been open without response for over a month and they have not responded to this issue so I doubt I will re-license under the new model. It appears customer support no longer exists. 

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Author: Jerryviner
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Well here is your answer. No updates anymore and stuck with 2022 version unless you upgrade.
Doesn't seem to be an upgrade offer either. Hope this answers some of your issues on this thread as many of you are probably same situation.

Update from my ticket:-

Well, my 2022 version still works, and I will just continue using it until it doesn't...... but going forward in the future, I am VERY disappointed they did not honor the license agreement we agreed upon with Jaksta, and that is that all future versions of the software product would be available to paid users.

I have used this software with much pleasure, but when it comes time to make a decision on buying a newer version of this product, or investigate what other products are out there..... I am not so sure I would spend money on Jaksta again.

They have really burned their existing customer base with this, and I cannot in good conscience recommend this software in any product reviews I might do.

We purchased perpetual licenses from Jaksta not a 2022 version. When Applian bought Jaksta they bought into that same license agreement. You can set whatever terms and pricing you want for licenses that you sell after the acquisition, but the pre-existing licenses agreements that you bought into should still hold.