Jaksta Media Recorder for Windows for Windows Technical Support Forum

Hello,

Have used v5.4 for many years and one day STOPS working.  Most use is with US PBS using Passport Access.  I am using the AUTO setting and resulting file is in ERROR.  I have read the Technical session and still in the dark.  BTW, I can't create an account and have to use Goggle Email.

Thank You,

Henry

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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Hello,

Thank You for your prompt reply.  I can now log into my account.

Anyway, I was trying to use v7.0136 (the latest) and NOT 5.

What do I need to do to determine my installation problem(s) with version 7?

Thank You,

Henry

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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Here you GO

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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Your logs show you audio recording.  You have process new streams off so nothing is detected.

Switch that on to detect a new stream.  Switch it off only if you don't want any new streams to be detected and recorded.  See the tooltip of that button for further details.

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Author: CRS
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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Hello,

I have tried to follow your instructions and the online docus and can only create mp3 audio files of the video.  I can't figure out how to create a Video file.

I require more detailed instructions.

Henry Wong

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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Anyone HOME?

I have turned off audio downloads.  Read previous emails in Technical Support.  I have tweaked the settings under Personalization and Internal Downloads.  I get no downloads under Home when using Auto or paste URL options.  I don't know what else to trial and error.  Can you or anyone else HELP?

Maybe you work for the new company and NOT the old Jaksta?  I have bought several copies under Jaksta and just bought 7 (didn't know I could get for free)!

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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OK, I will try again.  I have been thrashing over a week.  The different capture methods NEVER should up.  I suspected my Firewall has been blocking, but the audio comes thru.  So, does that mean that the video IS NOT block I have another problem.

I will try again.  I have to subscribe to Passport with PBS to get access to the videos I want to download so I will have to see.

A long time ago I was informed that Jaksta was sold to Applan.  I bought their corresponding software assuming Jaksta would go away.  Since you have been with Jaksta, then you are from Down Under!?  I own three software packages from Down Under and have been very pleased.

First problem is I can't get to the above screen to select which download method which has been my problem all alone.

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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BTW, I was inform back in 2015 that Jaksta was bought by Applian.  I assumed Jaksta was going away so I bought Applian corresponding line of software.

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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Could the PBS video be protected and that's why the software goes into audio mode?

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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Could my Firewall be Blocking something?

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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Firewall blocking and/or PBS blocking video download causing audio download ONLY?

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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Thanks for the clarification with Applian.  It didn't make sense Jaksta is still in business if Jaksta was bought out (by Applian) which was my impression or I was mislead.  Anyway, doesn't matter  NOW except I will stay with Jaksta.

I will get back to you.

Thank You for your patience!

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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Hello,

I started the log.  I had to change some firewall rules.  I exited and tried again and saved the log.

On Auto the app pickups my Gmail.  Per url nothing.

I really hope this log helps.

Henry

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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Hello,

Pasting url is working!  It appears problem is firewall although it wasn't blocking only asking for permission.  Changing to allow helped.

Henry

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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Hello,

I was able to download many videos and save using urls 2 days ago.  Today, I get errors.  All downloads from same USA PBS.

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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Hello,

I deleted all Jaksta (v 5 and v7) references in my Firewall so I get prompted whenever Jaksta wants to go OUT.

I created another log to download the same video as previous log.  Same result err.or.  Attached is the log

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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2 days ago, I was able to use the URL method to download and save for several hours  Several days later,  I get error message to use Auto method.  I imaged the C partition when it was working.  I restored that image of C and it doesn't work ... use URL method.  I restored several more recent images of the C partition with same error message.  I have set all Jaksta Firewall permissions to "Allow". 

I am at a lose and am asking for help from ANYONE.

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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Hello again.  I did attach another LOG to my previous request for HELP!

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Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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hello crs,

i didn't have a defective wireless usb adapter after all since the replacement couldn't access the net. i had blocked all internet access.

attached is another log and screen captures of two pbs url downloads. the first is the one provided by me which succeeded.  the second attempted screen capture is my pbs failure.  it bombs almost immediately with the error message suggesting that i try the auto.  i tried the auto method and nothing happened.  previously,  i was able to download the failed pbs episode and many others using the url method.  i can not duplicate using the url method which know worked previously.  can't you provide some advice?

henry

--- Import ---
Author: Henry Wong
Created At: 2019-01-29T13:28:02+08:00
Updated At: 2019-01-29T13:28:02+08:00
Views: 61
Votes: 0
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