Jaksta Media Recorder for Windows for Windows Technical Support Forum

https sites can't load

When I use auto monitoring, every single https site doesn't load in chrome - and I'm on the windows side.  I've got the most current install 6.0.1.64 and this is really frustrating!




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Author: Theo Bill
Created At: 2017-04-29T01:00:44+08:00
Updated At: 2017-04-29T01:00:44+08:00
Views: 117
Votes: 0
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From Support Migration @ 08 May 2023 01:05

Answers: 9, Votes: 0

Check the version of chrome your running to see if your affected by this:

https://www.jaksta.com/support/windows/kb/jaksta-media-recorder-auto-capture-and-chrome-580302981-released-04192017-6000170847




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Author: CRS
Created At: 2017-04-29T01:00:44+08:00
Updated At: 2017-04-29T01:00:44+08:00
Views: 117
Votes: 0
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From Support Migration @ 08 May 2023 01:05

Votes: 0

Nope...I'm not on that version of chrome - I'm on 59.0.3071.29 (Official Build) beta (64-bit) 

But Also just tried using Firefox 45.0.1 and got the same thing.

It ONLY happens when I turn "Auto" on - every SSL site gets the same response.




--- Import ---
Author: Theo Bill
Created At: 2017-04-29T01:00:44+08:00
Updated At: 2017-04-29T01:00:44+08:00
Views: 117
Votes: 0
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From Support Migration @ 08 May 2023 01:05

Votes: 0

Your build is a later build, so you will be affected by it.  Temporary solutions are listed in the article.




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Author: CRS
Created At: 2017-04-29T01:00:44+08:00
Updated At: 2017-04-29T01:00:44+08:00
Views: 117
Votes: 0
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From Support Migration @ 08 May 2023 01:05

Votes: 0

One of which is using another browser, which I tried and got the same result.


--- Import ---
Author: Theo Bill
Created At: 2017-04-29T01:00:44+08:00
Updated At: 2017-04-29T01:00:44+08:00
Views: 117
Votes: 0
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From Support Migration @ 08 May 2023 01:05

Votes: 0

For your firefox issue which is a different error.

https://www.jaksta.com/support/windows/kb/firefox-not-loading-https-pages-when-monitoring-is-on-mentions-sec-error-bad-signature-6000040003




--- Import ---
Author: CRS
Created At: 2017-04-29T01:00:44+08:00
Updated At: 2017-04-29T01:00:44+08:00
Views: 117
Votes: 0
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From Support Migration @ 08 May 2023 01:05

Votes: 0

Unfortunately that fix was done and I still got the same result.  




--- Import ---
Author: Theo Bill
Created At: 2017-04-29T01:00:44+08:00
Updated At: 2017-04-29T01:00:44+08:00
Views: 117
Votes: 0
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From Support Migration @ 08 May 2023 01:05

Votes: 0

Please provide debug logs with AUTO on and trying to load google.com as per

https://support.jaksta.com/discussions/topics/6000009063




--- Import ---
Author: CRS
Created At: 2017-04-29T01:00:44+08:00
Updated At: 2017-04-29T01:00:44+08:00
Views: 117
Votes: 0
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From Support Migration @ 08 May 2023 01:05

Votes: 0

I went to google in chrome, and also in firefox.  It was able to load in firefox, but not youtube.  On youtube, it gave me the same error - connection not secure.  

I hope this helps.




--- Import ---
Author: Theo Bill
Created At: 2017-04-29T01:00:44+08:00
Updated At: 2017-04-29T01:00:44+08:00
Views: 117
Votes: 0
--- Import ---



From Support Migration @ 08 May 2023 01:05

Votes: 0

Looks pretty strange.  You are using a very old version of firefox. Something is corrupt.  Upgrade to the last firefox which is v53 and uninstall, including removing all settings and reinstall JMR.




--- Import ---
Author: CRS
Created At: 2017-04-29T01:00:44+08:00
Updated At: 2017-04-29T01:00:44+08:00
Views: 117
Votes: 0
--- Import ---



From Support Migration @ 08 May 2023 01:05

Votes: 0