after the new update I got infected with IDP.ALEXA.51
and yes, it's jaksta! because blocking the virus, it crashes and closes all the time.
I can't open without blocking this virus!
and even reinstalling the program again, my anti virus blocks immediately as soon as I start running.
do you have any explanation?
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Author: Pam.kratagon
Created At: 2019-10-13T05:24:42+08:00
Updated At: 2020-03-02T07:59:59+08:00
Views: 22
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Answers: 3, Votes: 0
JMR available on our site does not have a virus in it.
False positive with your virus software. What AV are you using?
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Author: CRS
Created At: 2019-10-13T05:24:42+08:00
Updated At: 2020-03-02T07:59:59+08:00
Views: 22
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
before it was Kaspersky, then I tried Avast and Panda.
Now I'm using AVG, they all block the program, and I can't use it.
and always detects when I try to use AUTO mode
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Author: Pam.kratagon
Created At: 2019-10-13T05:24:42+08:00
Updated At: 2020-03-02T07:59:59+08:00
Views: 22
Votes: 0
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Attachments
From Support Migration @ 08 May 2023 02:05
Votes: 0
The files we supply at jaksta.com do not contain viruses, malware, adware or anything else.
I cant comment on what you are seeing, but you can see the official scan here is clean for that exe:
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Author: CRS
Created At: 2019-10-13T05:24:42+08:00
Updated At: 2020-03-02T07:59:59+08:00
Views: 22
Votes: 0
--- Import ---
Attachments
From Support Migration @ 08 May 2023 02:05
Votes: 0