installation problems

Question

Hi!
  I have this installation problem (see below) and wrote to the 
technical support but no answer so far. I checked the FAQ section but 
the problem is not mentioned there. I'm missing my program as I use it 
frequently. Please help.

I
all of a sudden started having problems with Jaksta when I upgraded it 
to the 4.0 version. It frequently
shuts down and is not automatically detecting and hence recording the VK
 and
other movies. I tried several time to reinstall it (first the previous 
and now
the latest 4.0 versions), all but unsuccessfully. I keep getting the 
following message (a photo attached) whenever I get to the point of 
activating the key.

"There was no endpoint listening at the 
https//store.shedwork.com/storews/ActivationBean that could accept the 
message. This is often caused by an incorrect address or SOAP action."

Mike   
    --- Import --- Author: Mikhail.b Created At: 2020-05-01T21:21:11+08:00 Updated At: 2020-05-01T21:21:11+08:00 Views: 14 Votes: 0 --- Import ---

Answer

Looks like it couldnt reach our licensing server for some reason.  Is it working ok now as registering does here. 
    --- Import --- Author: CRS Created At: 2020-05-01T21:21:11+08:00 Updated At: 2020-05-01T21:21:11+08:00 Views: 14 Votes: 0 --- Import ---

Answer

Thanks, it does work.  The problem was in LAN settings. Jaksta changes them automatically when being started. And that's why it was impossible to reach your licensing server. I searched online a bit, and by some suggestions here and there arrived at the solution.        The program (1.4 version) doesn't detect and record automatically the VK and Youtube movies as it did before. Sometimes it works when I drag the address manually into the address slot but rather often it doesn't work indicating that the URL is not supported (what does it mean anyway?). Like this one for example: https://vk.com/video-61972_171486571. It says: "0 bytes. Complete (errors)".          Thanks.  Mike 
    --- Import --- Author: Mikhail.b Created At: 2020-05-01T21:21:11+08:00 Updated At: 2020-05-01T21:21:11+08:00 Views: 14 Votes: 0 --- Import ---

Answer

That link works here ok.

Its protected though so you need to login. Settings > Internet Downloads > Advanced >Extractor Logins and under Site Credentials enter vk.com and your vk phonenumber or username and password.

--- Import ---
Author: CRS
Created At: 2020-05-01T21:21:11+08:00
Updated At: 2020-05-01T21:21:11+08:00
Views: 14
Votes: 0
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Attachments

From Support Migration @ 08 May 2023 02:05

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Answer

Thank you very much! I did as you suggested but the result is the same. Now it says Video is unavailable or URL is not supported. In your (envious) example I see that the movie is being downloaded under its proper name but in my case is shows the name of the whole site where the movie is placed "Our Cinema" (НАШЕ КИНО). Am I missing anything there???  Please help.  Mike     And thanks again.  
    --- Import --- Author: Mikhail.b Created At: 2020-05-01T21:21:11+08:00 Updated At: 2020-05-01T21:21:11+08:00 Views: 14 Votes: 0 --- Import ---

Answer

Could you please provide debug logs as per

https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063

--- Import ---
Author: CRS
Created At: 2020-05-01T21:21:11+08:00
Updated At: 2020-05-01T21:21:11+08:00
Views: 14
Votes: 0
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From Support Migration @ 08 May 2023 02:05

Votes: 0

Answer

Hi!  Here are the debug logs.  Thank you very much!!     Mike  
    --- Import --- Author: Mikhail.b Created At: 2020-05-01T21:21:11+08:00 Updated At: 2020-05-01T21:21:11+08:00 Views: 14 Votes: 0 --- Import ---

Answer

Your using AUTO mode. I was using the extraction engine - just enter the url here:

--- Import ---
Author: CRS
Created At: 2020-05-01T21:21:11+08:00
Updated At: 2020-05-01T21:21:11+08:00
Views: 14
Votes: 0
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Attachments

From Support Migration @ 08 May 2023 02:05

Votes: 0

Answer

Thank you!    Unfortunately it doesn't work either. I tried it before I contacted you. Previously all the films were detected in AUTO mode and recorded automatically the moment I opened the site. If there were several films on a page all of them would be recorded. Not any more!  Should I install the previous version?  I really don't know what happened.   A attach the log file of the download in no-auto mode.  Thank you.  Mike  
    --- Import --- Author: Mikhail.b Created At: 2020-05-01T21:21:11+08:00 Updated At: 2020-05-01T21:21:11+08:00 Views: 14 Votes: 0 --- Import ---

Answer

You havnt entered a username and password as I mentioned previously according to your logs

Settings > Internet Downloads > Advanced >Extractor Logins and under Site Credentials enter vk.com and your vk phonenumber or username and password

Should look like this

--- Import ---
Author: CRS
Created At: 2020-05-01T21:21:11+08:00
Updated At: 2020-05-01T21:21:11+08:00
Views: 14
Votes: 0
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Attachments

From Support Migration @ 08 May 2023 02:05

Votes: 0

Answer

Thanks for your
reply. I did earlier as you suggested, but VK requires an authorization whenever I
try to download a movie (see the attached photo), and does not allow me to do
this asking every time for a verification code. There was no such problem before. Movies were automatically downloaded as
soon as I opened the site.

The problem is
somewhere else.

Thank you again.

Mike

--- Import --- Author: Mikhail.b Created At: 2020-05-01T21:21:11+08:00 Updated At: 2020-05-01T21:21:11+08:00 Views: 14 Votes: 0 --- Import ---

Answer

Are you using a VPN or something?    --- Import --- Author: CRS Created At: 2020-05-01T21:21:11+08:00 Updated At: 2020-05-01T21:21:11+08:00 Views: 14 Votes: 0 --- Import ---

Answer

No. I don't use anything special. Just the regular PC. The problem with Jaksta started by itself all of a sudden. I reinstalled that previous version. It did nor work all the same. Then I installed the latest one (4) but the problem is still there. I tried changing those LAN settings this way or the other - still no luck. It's a mystery for me. Plus this 4 version crashes quite often unlike the previous ones.     I am really at a loss.     Mike 
    --- Import --- Author: Mikhail.b Created At: 2020-05-01T21:21:11+08:00 Updated At: 2020-05-01T21:21:11+08:00 Views: 14 Votes: 0 --- Import ---

Answer

Well Im not sure why vk is suddenly asking you for a verification code, but that is not Jaksta's issue, that is their site. Your logs dont show any crashes. Simply says your are not authorised to access vk with the username and password your have provided. What crashes are you experiencing?

--- Import ---
Author: CRS
Created At: 2020-05-01T21:21:11+08:00
Updated At: 2020-05-01T21:21:11+08:00
Views: 14
Votes: 0
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From Support Migration @ 08 May 2023 02:05

Votes: 0

Answer

Thank you for your answer. I'll write to you soon but meanwhile I send you a photo of the crash. They are happening more often now. There is smth wrong with the last version.       
    --- Import --- Author: Mikhail.b Created At: 2020-05-01T21:21:11+08:00 Updated At: 2020-05-01T21:21:11+08:00 Views: 14 Votes: 0 --- Import ---

Answer

Crashes like that are normally from your machine, not the software per se.  Things like issues with your .NET configuration.       Please follow "How to get an msinfo32 system information export", and I may be able to point you in the right direction.     https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063  
    --- Import --- Author: CRS Created At: 2020-05-01T21:21:11+08:00 Updated At: 2020-05-01T21:21:11+08:00 Views: 14 Votes: 0 --- Import ---

Answer

Thanks. I will do that. 
    --- Import --- Author: Mikhail.b Created At: 2020-05-01T21:21:11+08:00 Updated At: 2020-05-01T21:21:11+08:00 Views: 14 Votes: 0 --- Import ---

Answer

Hi! Took me a while but I finally got the files you asked for.  Thanks again.  Mike   
    --- Import --- Author: Mikhail.b Created At: 2020-05-01T21:21:11+08:00 Updated At: 2020-05-01T21:21:11+08:00 Views: 14 Votes: 0 --- Import ---

Jaksta Media Recorder for Windows for Windows Technical Support Forum

installation problems