Hi!
A couple of days ago I started having strange problems with recordings. I did not change anything anywhere, but tried yesterday to reinstall the program. The problems still there. Now about the problems: 1. the Jaksta window starts all of a sudden flickering, and I can't do anything to stop the program, it doesn't respond. The only way to stop it is thru the window manager. 2. The program suddenly stops completely and shuts down during the recording.
Please help!
Thank you!
Mike
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Author: Mikhail.b
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
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From Support Migration @ 08 May 2023 02:05
Answers: 14, Votes: 0
It did it again. This time around there was this message: Exception of type "System.OutOfMemoryException' was thrown.
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Author: Mikhail.b
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Can you provide debug logs please. Thanks
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Author: CRS
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Hi!
Thank you for your prompt answer.
Here is the requested file.
Thank you!
Mike
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Author: Mikhail.b
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Logs dont show an out of memory error. Please turn on debug and let it run until the out of memory error happens
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Author: CRS
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Hi!
Here is the file. I hope this one is the one that's needed. I chose a stream and put the debug mode on, and later saw that the program stopped working. I started it again and sent the report to you. First the message was: the file is not in the archive or something like that. I pressed "send" again, and then I was prompted that the file was on the desktop.
I hope this is the correct one.
Thank you!
Mike
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Author: Mikhail.b
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
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From Support Migration @ 08 May 2023 02:05
Votes: 0
P.S. I noticed as well that the "stop" process all of a sudden became very, very long. The "cancelling" action was going on for 30-40 min.
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Author: Mikhail.b
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Logs dont show a memory error.
Please switch on debug logs and then do what ever to have the memory error occur. Then collect them and attach them here.
I assume your cancelling issue is being caused by muxing to create a playable file. more info here: https://www.jaksta.com/support/windows/kb/faq/muxing-is-taking-a-long-time-6000254222
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Author: CRS
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Hi!
The memory error appeared only once when I was trying to close the flickering Jaksta window. In all the other cases (quite many) the Jaksta window just started flickering and the program would shut down. Or the program would shut down when I was not around.
P.S. Thanks for explaining the cancelling issue.
Mike
--- Import ---
Author: Mikhail.b
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Have you tried the latest 2022 beta?
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Author: CRS
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Is that the one released on Oct 08, 2020??? This one I installed, and it continues to malfunction - after some time all info in the Jaksta window flickers, then disappears and the program shuts down. And then it may function for some time, even thru the day and nite till the next glitch occurs. It's really so strange after years of more or less smooth functioning.
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Author: Mikhail.b
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Here is the link to the beta again
6th of Jan 2022 release date is the latest.
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Author: CRS
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Thank you! Will try it.
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Author: Mikhail.b
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Hello again!
I installed this version, but sadly it does the same - works for a while and then starts flickering and stops working!
So strange!! It was working quite well before.
Could it be some Windows or Firefox silent updates that affect the program???
Mike
--- Import ---
Author: Mikhail.b
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Chaser.
Could it be the FFmpeg.exe, because it doesn't allow me to delete the recorded files??? Says: the action cannot be completed because the file is open in FFmpeg.exe.--- Import ---
Author: Mikhail.b
Created At: 2021-12-29T00:23:44+08:00
Updated At: 2021-12-29T00:23:44+08:00
Views: 27
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0