Good morning. Starting last night, JMR will not start. I did upgrade to the most current version, 7.0.1.17 yesterday morning. JMR was working fine yesterday until about 7 pm, so for 10 hours it was fine. It seems that JMR stopped after I rebooted due to a network problem. I have tried to repair JMR in place and then tried reinstalling and finally an uninstall/install.
Any ideas?
--- Import ---
Author: Jim Mooney
Created At: 2018-06-21T22:54:02+08:00
Updated At: 2018-06-21T22:54:02+08:00
Views: 35
Votes: 0
--- Import ---
From Support Migration @ 08 May 2023 01:05
Answers: 5, Votes: 0
As the app is crashing on start please follow the appropriate section in the link below to collect logs manually and also an msconfig32 export and attached both to this ticket.
--- Import ---
Author: CRS
Created At: 2018-06-21T22:54:02+08:00
Updated At: 2018-06-21T22:54:02+08:00
Views: 35
Votes: 0
--- Import ---
From Support Migration @ 08 May 2023 01:05
Votes: 0
I've attached the system info file and startup logs. Thanks for your help!
Jim Mooney
--- Import ---
Author: Jim Mooney
Created At: 2018-06-21T22:54:02+08:00
Updated At: 2018-06-21T22:54:02+08:00
Views: 35
Votes: 0
--- Import ---
From Support Migration @ 08 May 2023 01:05
Votes: 0
Your settings file is corrupted some how.
Please attach this file to this ticket so I can see what has caused it:
: C:\Users\jt_mo\AppData\Local\Jaksta_Technologies_Pty_L\jmrp.exe_StrongName_kop0i3zwvchw2h13so4etnco3najy2t1\7.0.1.17\user.config
You can then delete it and you should be able to start Jaksta again.
--- Import ---
Author: CRS
Created At: 2018-06-21T22:54:02+08:00
Updated At: 2018-06-21T22:54:02+08:00
Views: 35
Votes: 0
--- Import ---
From Support Migration @ 08 May 2023 01:05
Votes: 0
Attached
--- Import ---
Author: Jim Mooney
Created At: 2018-06-21T22:54:02+08:00
Updated At: 2018-06-21T22:54:02+08:00
Views: 35
Votes: 0
--- Import ---
From Support Migration @ 08 May 2023 01:05
Votes: 0
Yep that file is very corrupt. Delete it if you havnt already and Jaksta will be able to start.
--- Import ---
Author: CRS
Created At: 2018-06-21T22:54:02+08:00
Updated At: 2018-06-21T22:54:02+08:00
Views: 35
Votes: 0
--- Import ---
From Support Migration @ 08 May 2023 01:05
Votes: 0