Qello only records 20 seconds and stops (like in Trial mode)

Question

I am new to Jaksta Media Recorder   
 Running paid version 6.0.1.33 
 Jaksta will only record 20 seconds of Qello concert and then stops. 
 Netflix works fine 
 I am running Windows 10 64 bit  
 Sorry for posting in Mac forum as I am using Windows 
 Thank you! 
 Rick T  
    --- Import --- Author: Richie Thompson Created At: 2016-07-23T00:13:01+08:00 Updated At: 2016-07-23T00:13:01+08:00 Views: 49 Votes: 0 --- Import ---

Answer

Use Auto detection mode.  Several quality streams are detected and downloaded just fine.

--- Import --- Author: CRS Created At: 2016-07-23T00:13:01+08:00 Updated At: 2016-07-23T00:13:01+08:00 Views: 49 Votes: 0 --- Import ---

Answer

I am having same issues.  I have auto detection on and it is still only recording 20 seconds.  Please help.

Answer

Are you using Auto mode as suggested?  If so then please provide debug logs as per https://support.jaksta.com/discussions/topics/6000009063 
    --- Import --- Author: CRS Created At: 2016-07-23T00:13:01+08:00 Updated At: 2016-07-23T00:13:01+08:00 Views: 49 Votes: 0 --- Import ---

Jaksta Media Recorder for Windows for Windows Technical Support Forum

Qello only records 20 seconds and stops (like in Trial mode)