Jaksta Media Recorder for Windows for Windows Technical Support Forum

Stripchat still not saving playable files

Hello. A number of users reported that Stripchat no longer saves files correctly. The file is saved but no output when playing via VLC for example.

I've even reluctantly paid for an upgrade and it still does not work. That version is 2023.5.24.5.

Do you plan on fixing this soon? If not, I would like to request a refund for my upgrade purchase, since you claim you have a 30-day money back guarantee.

Thank you.


From RB @ 10 Jun 2023 18:06

Answers: 11, Votes: 1

Hello? Is there anyone from support listening here? 10 days without a response.


From RB @ 20 Jun 2023 18:06

Votes: 1

Hi,

The developer has tested this and stripchat is working for him without an issue. Open the program. select Get Support- and turn on check for new version on start. Close the program. Open the program. Now, give it a try.  Monitor does not work and he is aware of that but doesn't have a fix for that as of yet.


From Thomas Rhondo @ 17 Aug 2023 11:08

Votes: 1

Okay thank you! But the developer is working on fixing the monitor? That would be great.


From RB @ 19 Aug 2023 10:08

Votes: 1

Still not working, not even Auto mode :( I even installed JMR-2023.9.7.11


From RB @ 09 Sep 2023 13:09

Votes: 1

Hello. Is there any update or plans to fix this? Neither Monitor nor Auto Mode works for this site. I'm using the latest version 2023.10.9.14


Thanks.


From RB @ 15 Nov 2023 08:11

Votes: 1

Hi,

Could you please log a ticket so our support team can take a look at the issue?  Thanks!


From Thomas Rhondo @ 15 Nov 2023 10:11

Votes: 1

Log files are attached. The URL works in browser but when pasted into Jaksta to download I get URL not supported error.


From RB @ 18 Nov 2023 09:11

Votes: 1

Hello. I never got a response :( Stripchat does not work, hasn't for like 8-10 months. My 2024 license has since expired so I cannot try again and send you log files. 

I won't renew unless I know this works. Can you please help me?


From RB @ 24 Jul 2024 13:07

Votes: 1

They never fixed this issue.

I tried, but they kept saying that downloading videos works.

I don't think they ever tried fixing the issue with streams.


From Buster @ 09 Oct 2024 19:10

Votes: 1

@Buster I gave up on this with Jaksta, and did not renew my subscription. I got the same response a while ago. SC does not work either with live streams or downloading video. Thankfully there are other solutions that actually do work with SC.

Ever since Jaksta was acquired by Applian it's gone way downhill. I originally purchased a lifetime subscription for Jaksta Media Recorder several years ago (pre-acquisition) and the developer was really responsive, fixed things very quickly. Now I suspect Applian doesn't really care. :(


From RB @ 09 Oct 2024 20:10

Votes: 1

Things are not great, but I haven't found a better solution.

Stripchat does not work, but chaturbate does.

I mostly use it for monitoring Youtube livestreams, and that has mostly been good.

Lately it has started losing audio on some Youtube streams until an update to the extraction comes a few days later.

It's like they don't know what they are doing, but at least they haven't stopped working on updates.

The strangest thing is their payment system uses an invisible and therefore unsolvable captcha.

So you literally can't purchase a license any more.

And they won't fix the either.


From Buster @ 09 Oct 2024 21:10

Votes: 1