Jaksta Media Recorder for Windows for Windows Technical Support Forum

I am using the latest Trial version on Windows 10 21H1

Following the instructions, I have tried using the DVR Browser, but when playing any program on Vudu.com, I get a "Playback error" message (see attached).

I have attached the log files.

Thanks,

Michael

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Author: Michael
Created At: 2022-03-10T01:33:33+08:00
Updated At: 2022-03-10T01:33:33+08:00
Views: 37
Votes: 0
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The Widevine component is installed.

I tried an SD only program and I got the same error message.

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Author: Michael
Created At: 2022-03-10T01:33:33+08:00
Updated At: 2022-03-10T01:33:33+08:00
Views: 37
Votes: 0
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Update: I got the video to play by disabling Hardware Acceleration in Settings.

However, the recording is still not working. I start the video in the DVR Browser and press the Red Record button from the Jaksta extension. The Home screen always display the status as Connecting. No file is created.

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Author: Michael
Created At: 2022-03-10T01:33:33+08:00
Updated At: 2022-03-10T01:33:33+08:00
Views: 37
Votes: 0
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Sorry for the long absence.

After the reboot, Jaksta was able to connect to the Vivaldi browser once and recorded about three minutes worth of the program.

Afterwards, we were back to the previous situation.

I have attached the logs.

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Author: Michael
Created At: 2022-03-10T01:33:33+08:00
Updated At: 2022-03-10T01:33:33+08:00
Views: 37
Votes: 0
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Can you explain abit more about what you are seeing.

From your logs it looks like you are entering the url in the main JMR interface and then clicking the small DVR icon, at which point the DVR Browser is opening to the URL.

Are you then playing the video and clicking the red record button?  As it doesnt look like that from the logs.

Have you tried opening the DVR browser first and going to the url in the DVR browser, playing the video and then clicking the record button?

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Author: CRS
Created At: 2022-03-10T01:33:33+08:00
Updated At: 2022-03-10T01:33:33+08:00
Views: 37
Votes: 0
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        From your logs it looks like you are entering the url in the main JMR interface and then          clicking the small DVR icon, at which point the DVR Browser is opening to the URL.

        Are you then playing the video and clicking the red record button?  

        As it doesnt look like that from the logs.

Yes to all of the above. The Status in the Jaksta windows remains "Connecting".

      Have you tried opening the DVR browser first and going to the url in the DVR browser,          playing the video and then clicking the record button?

I did, but got the same result.

I also tried running "C:\Program Files (x86)\Jaksta Technologies\Jaksta Media Recorder 2022\vsc\vp\Application\vivaldi.exe" directly, the the process closes immediately.

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Author: Michael
Created At: 2022-03-10T01:33:33+08:00
Updated At: 2022-03-10T01:33:33+08:00
Views: 37
Votes: 0
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I have also opened the developer console in Vivaldi (after launching it from the large DVR icon in Jaksta). 

The following appeared at browser launch before I pressed the record button:

asteroid.all.169b92211e50c17276e900555ea8cc9f.js:1 async/util: iterating 0 async2

asteroid.all.169b92211e50c17276e900555ea8cc9f.js:1 async/util: iterating 1 async2

asteroid.all.169b92211e50c17276e900555ea8cc9f.js:1 Asteroid: Asteroid Build: {"build":"346818.128_asteroid2-sta","target":"sol","config":"release","date":"2022-03-23T15:44:43.079Z"}

asteroid.all.169b92211e50c17276e900555ea8cc9f.js:2 It is recommended that a robustness level be specified. Not specifying the robustness level could result in unexpected behavior.

i @ asteroid.all.169b92211e50c17276e900555ea8cc9f.js:2

k @ asteroid.all.169b92211e50c17276e900555ea8cc9f.js:2

t @ asteroid.all.169b92211e50c17276e900555ea8cc9f.js:8

(anonymous) @ asteroid.all.169b92211e50c17276e900555ea8cc9f.js:8

execCb @ asteroid.all.169b92211e50c17276e900555ea8cc9f.js:1

check @ asteroid.all.169b92211e50c17276e900555ea8cc9f.js:1

enable @ asteroid.all.169b92211e50c17276e900555ea8cc9f.js:1

init @ asteroid.all.169b92211e50c17276e900555ea8cc9f.js:1

(anonymous) @ asteroid.all.169b92211e50c17276e900555ea8cc9f.js:1

asteroid.all.169b92211e50c17276e900555ea8cc9f.js:1 Vudu Oort: config: {"dashjs":{"log":{"timestamp":false,"name":false,"console":false,"event":true}},"resources":true}

asteroid.all.169b92211e50c17276e900555ea8cc9f.js:1 Vudu Oort: Vudu Asteroid with dynamic player selection

player_shaka_2.5.5.all.js:20 PlayerWrapper: create player: configOptions: <null>

player_shaka_2.5.5.all.js:20 DashPlayerShaka: Using native MSE as-is.

player_shaka_2.5.5.all.js:20 DashPlayerShaka: Using native VTTCue.

player_shaka_2.5.5.all.js:4 It is recommended that a robustness level be specified. Not specifying the robustness level could result in unexpected behavior.

(anonymous) @ player_shaka_2.5.5.all.js:4

VM101:1 dom ready via google tag manager

DevTools failed to load source map: Could not load content for https://www.vudu.com/bluesteel/compile/asteroid.all.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

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Author: Michael
Created At: 2022-03-10T01:33:33+08:00
Updated At: 2022-03-10T01:33:33+08:00
Views: 37
Votes: 0
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To be clear, Vivaldi launches properly from within Jaksta.

It does not launch when I click on  "C:\Program Files (x86)\Jaksta Technologies\Jaksta Media Recorder 2022\vsc\vp\Application\vivaldi.exe". Should that work?

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Author: Michael
Created At: 2022-03-10T01:33:33+08:00
Updated At: 2022-03-10T01:33:33+08:00
Views: 37
Votes: 0
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                So you launch the DVR browser (Vivaldi) and navigate to vudu.com, login and start playing the video you want to record and then click the red record button yes?

Yes.

    Does the DVR browser then disappear?  

It does not. The Jaksta app status is still "Connecting".

       So if you are clicking the red button then something there is broken.

I agree that the extension has a problem. Is there any debugging built into the extension?

     1.  Enter vivaldi://extensions/  in the url.

     2.  Do you see the two Jaksta DVR extensions and are they enabled?

     3.  Are there any other extensions installed? 

There are only two extensions installed and they are both active.

The extensions are: Jaksta Digital Video Recorder and Jaksta Digital Video Recorder Settings.

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Author: Michael
Created At: 2022-03-10T01:33:33+08:00
Updated At: 2022-03-10T01:33:33+08:00
Views: 37
Votes: 0
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