Jaksta Media Recorder for Windows for Windows Technical Support Forum

1. Click the "Get Support" tab

2. Click the "If requested by support switch Debug Mode on"

3. Perform the action that is causing issues. Everything you do now will be debug logged.

4. Click the "Get Support" tab again

5. Click the paper airplane icon - "Send Logs"

6. Attached the generated file (which is placed on your desktop) to the forum topic.

If the application is displaying an error on start up or you are instructed by support to switch on debug at start

1. Click the "Get Support" tab

2. Click the "Debug Mode On Start"  button

3. Restart the application and perform the action, or wait for the issue to occur.

4. Click the "Get Support" tab again

5. Click the paper airplane icon - "Send Logs"

6. Attached the generated file (which is placed on your desktop) to the forum topic.

If the application doesn't start or crashes on start

1.  Run Notepad as an Administrator

2.  Depending on your system edit

C:\Program Files (x86)\Jaksta Technologies\Jaksta Media Recorder 7\jmrp.exe.log4net

or

C:\Program Files\Jaksta Technologies\Jaksta Media Recorder 7\jmrp.exe.log4net

3. Change the line in the file from

<level value="ERROR" />

to

<level value="INFO" />

and save.

4. Try and start Jaksta again to capture the crash

5. Zip up the log files in C:\Users\<your username>\AppData\Local\Temp\Jaksta

6.  Get an msinfo32 export as per below.

How to get an msinfo32 system information export

1.  Windows 7 or 10: Use the Start Menu and type "system information" and select System Information in the best match results.   On windows 8, hit Windows Key+R to open the Run box and type msinfo32 into the Open field and then hit enter.

2. In The System Information window select File > Save and save the export to your desktop

3. Attach the generated nfo file to your forum post

--- Import ---
Author: CRS
Created At: 2015-08-12T13:31:50+08:00
Updated At: 2019-03-29T01:23:27+08:00
Views: 2027
Votes: 2
--- Import ---