Jaksta Media Recorder for Windows for Windows Technical Support Forum

Hello, in the last days this happened more frequently: JMR just decides to freeze for a few seconds then closes itself. There is no special trigger i could notice so i dont know why - i hope you can help me?

when i reopen jaksta after this crash it has everything remembered (i have the option active to clear the jaksta download and recordings list on Exit) - so its not a normal exit since it shows what it tried to capture before crash and also timelines every download in the session. [at this point i clicked on send logs - and its the only point i can get logs since it crashes randomly]

this crash can happen after using JMR for a longer time, but i also had it happen just 5 minutes after i started JMR for the first time on a day (only 3 monitors were downloaded and after 5 minutes it closed itself) hope my logs can help finding this occurance

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Author: Ramon
Created At: 2020-08-08T06:15:38+08:00
Updated At: 2022-09-26T21:22:28+08:00
Views: 16
Votes: 0
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Your logs dont show anything, just an abrupt end and then the restart.

Please provide msinfo32 system information export as per https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063

which will show us if the app is crashing.

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Author: CRS
Created At: 2020-08-08T06:15:38+08:00
Updated At: 2022-09-26T21:22:28+08:00
Views: 16
Votes: 0
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and especially this log here. i just started jaksta, it recorded a tiny bit then crashed itself (so its freezing then closing) while freeze i only can interact with task manager close, or wait 30 sec and JMR will shutdown itself. then i restart and see the list of what downloaded within the session (but this should never show because i have clear list on exit) - there i capture the loggs. also msinfo32 is sent few weeks ago - last JMR crash is 10 minutes ago, i have even more logs of this behaviour, but i think 10 is enough - please try to solve this problem

i dont know what to do.

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Author: Ramon
Created At: 2020-08-08T06:15:38+08:00
Updated At: 2022-09-26T21:22:28+08:00
Views: 16
Votes: 0
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ok debug set to off for now.

also my computer sometimes crashes (for years now) but i dont know what curses the problem, it seems random (sometimes just crashes when i change sound volume but then works perfectly without problems for days.. sometimes also jaksta was running and also a computer crash before last windows update. i dont know how to read the msinfo but you could spot multiple kinds of JMR crash or so? because when my pc crashes it's a general problem for me, but what i meant is when JMR just freezes and closes itself - i never had a comparable problem with any other application on my computer so i think my jaksta has a problem with something specific but i cannot tell what (when jaksta freeze crashes my computer works still without other problematics)

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Author: Ramon
Created At: 2020-08-08T06:15:38+08:00
Updated At: 2022-09-26T21:22:28+08:00
Views: 16
Votes: 0
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So there is no way of solution? my machine has a mistake but this shouldN'T explain this JMR crash behaviour, the machine mistake has been around for years now but jaksta just started crahsing like this in the like last 2 months 

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Author: Ramon
Created At: 2020-08-08T06:15:38+08:00
Updated At: 2022-09-26T21:22:28+08:00
Views: 16
Votes: 0
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