Jaksta Media Recorder for Windows for Windows Technical Support Forum

I've encountered a problem when trying to records short videos from Facebook.

If I use Auto a useless file called Facebook – log in or sign up.mp4 is recorded.

If I enter a url then the video is recognised and properly named when Jaksta gives me the options for recording. But the file is renamed to a long number and there is no audio, just the video.

I have tried uninstalling and a fresh install...same problem.

I am listening with a bluetooth soundbar (see attached pic), maybe that's a problem. But maybe not as I have tried when the sound in through the onboard speakers...with the same result.

Do you have any suggestions, please?

BobG

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Author: R Gardner
Created At: 2017-10-16T21:44:08+08:00
Updated At: 2017-10-16T21:44:08+08:00
Views: 74
Votes: 0
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Facebook can only be capture by entering the url, not using AUTO capture.

Multiple streams are available - some with out sound.    

Select one of the dash streams like the following which has sound:

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Author: CRS
Created At: 2017-10-16T21:44:08+08:00
Updated At: 2017-10-16T21:44:08+08:00
Views: 74
Votes: 0
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Thanks for that. Using the URL I only see two files. One mp4 (no sound) and one m4a (only sound).

No dash streams are apparent.

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Author: R Gardner
Created At: 2017-10-16T21:44:08+08:00
Updated At: 2017-10-16T21:44:08+08:00
Views: 74
Votes: 0
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That last line should expand and show you the dash streams?  If not what is the video url? 

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Author: CRS
Created At: 2017-10-16T21:44:08+08:00
Updated At: 2017-10-16T21:44:08+08:00
Views: 74
Votes: 0
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Thanks for sticking with this one.

The attached are examples from /www.facebook.com/sinnwatches/videos/994748950571129/

Sinn 1 is from the pop-up showing the expanded choice of files.

Sinn 2 is the main window showing the correct file name as capture proceeds.

Sinn 4 is the main window at the end of capture of the mp4 fiel (no sound) showing renamed to a random number.

Thanks again...Bob

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Author: R Gardner
Created At: 2017-10-16T21:44:08+08:00
Updated At: 2017-10-16T21:44:08+08:00
Views: 74
Votes: 0
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Thats pretty strange, this is what I get, which shows the dash streams.  

I dont know why you are not getting them though like I do.  I assume you are using the latest version?

We do have a new version out shortly which moves these as the default.  

Might be best to wait for that and see how you got.  Should be out in the next few hours.

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Author: CRS
Created At: 2017-10-16T21:44:08+08:00
Updated At: 2017-10-16T21:44:08+08:00
Views: 74
Votes: 0
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Latest version is out and pushes the dash streams to the top of the list so easier to select.

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Author: CRS
Created At: 2017-10-16T21:44:08+08:00
Updated At: 2017-10-16T21:44:08+08:00
Views: 74
Votes: 0
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OK...here goes.

uninstall v7.0.0.34, deleting settings and libraries

reboot

uninstall Network Monitor

reboot

install v7.0.0.36, check delete settings and libraries

answer 'NO' to BIOS question 

Jaksta has set up DVR as default sound device 

try http://www.facebook.com/sinnwatches/videos/994748950571129/

see more mp4 otions...with DASH 

select mp4

SUCCESS!

...but only once I've enabled the speakers (which I had done on previous attempts)

Very many thanks.

Any idea how keep the original name for the file, please?

"SINN...the Video" saved as 994748950571129.mp4.

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Author: R Gardner
Created At: 2017-10-16T21:44:08+08:00
Updated At: 2017-10-16T21:44:08+08:00
Views: 74
Votes: 0
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Speakers have nothing to do with internet downloads, only DVR captures.

Naming rules for Internet Downloads can be switched on and off via Settings > Internet Downloads > Advanced > Naming Rules.  You can also simply rename any file.

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Author: CRS
Created At: 2017-10-16T21:44:08+08:00
Updated At: 2017-10-16T21:44:08+08:00
Views: 74
Votes: 0
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