Hello! I can't start a download in DVR format. Progress log has this message:
Digital Video Recording
Start: 10/3/2017 11:57 AM
Source: <link>
Digital Video Recording Queued: Size: , Time: Live,
Connecting ...
Digital Video Recording Failed: Size: , Time: Live,
This DVR Browser requires IE to be running in single process mode.
End: 10/3/2017 11:57 AM
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Author: Aleks Rykhlov
Created At: 2017-10-04T03:03:28+08:00
Updated At: 2017-10-04T03:03:28+08:00
Views: 121
Votes: 0
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From Support Migration @ 08 May 2023 01:05
Answers: 6, Votes: 0
Yes it is required that IE be running in single process mode for the DVR capture mode to work.
In this instance, at the time of DVR, IE was running and it wasn't in single process mode and a popup was displayed stating that single process mode is required and to confirm shutdown of IE so the setting could be changed. If you click No to this, then the DVR will error out with that message.
Allow JMR to set single process mode when prompted or close IE before attempting to DVR.
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Author: CRS
Created At: 2017-10-04T03:03:28+08:00
Updated At: 2017-10-04T03:03:28+08:00
Views: 121
Votes: 0
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From Support Migration @ 08 May 2023 01:05
Votes: 0
hello! There was no pop up of any sort. It didn't ask to change to single process.
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Author: Aleks Rykhlov
Created At: 2017-10-04T03:03:28+08:00
Updated At: 2017-10-04T03:03:28+08:00
Views: 121
Votes: 0
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From Support Migration @ 08 May 2023 01:05
Votes: 0
--- Import ---
Author: Aleks Rykhlov
Created At: 2017-10-04T03:03:28+08:00
Updated At: 2017-10-04T03:03:28+08:00
Views: 121
Votes: 0
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From Support Migration @ 08 May 2023 01:05
Votes: 0
Here is a screenshot of that video being recorded by the DVR capture method.
Please provide debug logs so we can identify what is wrong on your machine.
Follow these instructions:
https://support.jaksta.com/discussions/topics/6000009063
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Author: CRS
Created At: 2017-10-04T03:03:28+08:00
Updated At: 2017-10-04T03:03:28+08:00
Views: 121
Votes: 0
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Attachments
From Support Migration @ 08 May 2023 01:05
Votes: 0
--- Import ---
Author: Aleks Rykhlov
Created At: 2017-10-04T03:03:28+08:00
Updated At: 2017-10-04T03:03:28+08:00
Views: 121
Votes: 0
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From Support Migration @ 08 May 2023 01:05
Votes: 0
There is no sound, so the silence detection settings (Settings > DVR) are kicking in - default is 30 seconds.
Its not an auto-play video so open the DVR Browser and navigate to the video and click the play button and then the record button.
--- Import ---
Author: CRS
Created At: 2017-10-04T03:03:28+08:00
Updated At: 2017-10-04T03:03:28+08:00
Views: 121
Votes: 0
--- Import ---
From Support Migration @ 08 May 2023 01:05
Votes: 0